Does Pottery Barn Charge Before Shipping?

Does Pottery Barn Charge Before Shipping?

When making a purchase from Pottery Barn, many customers wonder if they will be charged before the item is shipped. Pottery Barn is a popular home furnishings retailer that offers a wide range of products, including furniture, bedding, and decor. With a reputation for quality and style, Pottery Barn is a go-to destination for many shoppers.

When it comes to payment, Pottery Barn typically follows a standard practice where customers are charged for their purchase at the time the order is placed. This means that your credit card or other payment method will be charged before the item is shipped. This is a common practice among online retailers and helps to ensure that the customer’s payment is processed and confirmed before the item is sent out.

It is important to note that Pottery Barn does offer a few different payment options for customers, including credit card, debit card, and PayPal. Regardless of the payment method you choose, you can expect to be charged at the time of purchase. However, Pottery Barn does have a return policy in place that allows customers to return items for a refund or exchange within a certain timeframe if they are not satisfied with their purchase.

Payment process

Payment process

When making a purchase from Pottery Barn, the payment process is simple and secure. Pottery Barn accepts various methods of payment to ensure convenience for its customers.

  1. Select your desired items and add them to the shopping cart.
  2. Proceed to checkout by clicking on the “Checkout” button.
  3. Enter your shipping address and billing information.
  4. Choose your preferred payment method:
    • Credit or debit card: Pottery Barn accepts major credit cards such as Visa, Mastercard, American Express, and Discover.
    • Pottery Barn Credit Card: If you have a Pottery Barn Credit Card, you can use it to make your payment and enjoy any rewards or benefits associated with the card.
    • Gift card or e-gift card: If you have a Pottery Barn gift card or e-gift card, you can apply it as a payment option.
    • PayPal: Pottery Barn also accepts PayPal for online purchases.
  5. Review your order summary and make any necessary changes.
  6. Click on the “Place Order” button to confirm your purchase.
  7. If the payment information provided is accurate and valid, Pottery Barn will charge your selected payment method for the total order amount.
  8. Once the payment is successfully processed, Pottery Barn will proceed with the shipping of your order.

It’s important to note that Pottery Barn will only charge your payment method once the order has been placed and confirmed. If any items are out of stock or unavailable, Pottery Barn will notify you and make necessary adjustments to the order total and payment.

Shipping Fees

When shopping at Pottery Barn, it is important to consider the shipping fees associated with your purchase. Pottery Barn charges shipping fees based on the total value of your order. The fees vary depending on the shipping method chosen and the destination of the order.

Shipping fees are not included in the prices listed on the Pottery Barn website or in catalogs. They are calculated and added to your total order amount during the checkout process. It is recommended to review the shipping fees before finalizing your purchase to avoid any surprises.

Pottery Barn offers several shipping methods, including standard delivery, in-home delivery, and white glove delivery. The shipping fees will depend on the method chosen and the size and weight of the items in your order.

Some items may also require an additional handling fee due to their size, fragility, or special packaging requirements. These fees are indicated on the product page and will be added to the shipping fees during checkout.

If you have any questions about the shipping fees or need assistance with your order, Pottery Barn’s customer service team is available to help. They can provide you with an estimate of the shipping fees based on your specific order and address.

It is important to note that shipping fees are subject to change and may vary during promotional periods or sales events. Therefore, it is always a good idea to check the current shipping fees and any applicable promotions before making your purchase.

Returns and refunds


  • Pottery Barn offers a hassle-free return policy for most items.
  • Items eligible for return must be in their original condition and packaging.
  • Returns must be initiated within 30 days of delivery.
  • Items purchased online can be returned to a Pottery Barn store or shipped back using the provided return label.
  • Customized, personalized, and final sale items are not eligible for return.


  • Once the returned item is received and inspected, Pottery Barn will issue a refund back to the original form of payment.
  • Refunds are typically processed within 7-10 business days.
  • Shipping and handling charges are non-refundable.
  • If an item was purchased using a Pottery Barn gift card, the refund will be applied back to the gift card.

If you have any questions or concerns about returning or refunding an item, Pottery Barn’s customer service team is available to assist you.

International shipping

Pottery Barn offers international shipping to select countries around the world. However, the availability of international shipping may vary depending on the specific item and destination.

When placing an order for international shipping, customers should be aware that additional fees and taxes may be applied to their purchase. These charges are typically determined by the customs authorities of the destination country and are the responsibility of the customer.

The shipping rates for international orders are calculated based on the weight, dimensions, and destination of the package. Before finalizing the purchase, customers will be shown the shipping fees associated with their order.

It is important to note that shipping times for international orders may be longer than domestic orders. The exact delivery timeframe will depend on the destination and any customs processing. Customers may track the status of their international order through the provided tracking number.

In the event that an international order is canceled or returned, customers may be responsible for any return shipping fees and customs charges. The refund policy for international orders may differ from domestic orders, so customers should review the specific terms and conditions before making a purchase.

Pottery Barn strives to provide a convenient and reliable international shipping service, but it is recommended that customers reach out to customer service for any specific questions or concerns regarding international orders.

Delivery timeframe

When placing an order with Pottery Barn, the delivery timeframe will depend on several factors such as the product availability and the shipping method selected. Here is some information regarding the delivery timeframe:

  • In-stock items: If the items you ordered are in stock, the delivery timeframe is usually within 1-2 weeks. Please note that this timeframe may vary depending on your location.
  • Custom and made-to-order items: If you have ordered custom or made-to-order items, the delivery timeframe may be longer. These items are typically crafted specifically for each customer and may require additional time for production and shipping.
  • Delivery method: Pottery Barn offers different delivery methods such as standard shipping, express shipping, and white glove delivery. The delivery timeframe may vary depending on the method chosen.
  • Delivery address: The delivery timeframe may also be affected by your location. Remote or rural areas may require additional time for delivery compared to urban areas.
  • Order processing time: Pottery Barn usually processes orders within 1-2 business days. This processing time is in addition to the delivery timeframe.

It’s important to note that the estimated delivery date provided during the checkout process is an estimate and not a guarantee. Pottery Barn will make efforts to meet the estimated delivery date, but unforeseen circumstances or delays in production or shipping may occur.

If you have any specific delivery-related questions or concerns, it’s recommended to contact Pottery Barn’s customer service for more detailed information about your order.

Tracking your order

Tracking your order

Once you have placed an order with Pottery Barn, you can easily track the status of your shipment. Pottery Barn provides a tracking number for every order, which allows you to monitor the progress of your delivery.

To track your order, follow these simple steps:

  1. Visit the Pottery Barn website
  2. Click on the “Order Status” link located at the top right corner of the page
  3. Enter your order number and email address
  4. Click on the “Track Order” button

After clicking on the “Track Order” button, you will be provided with detailed information about your shipment. This includes the current location of your package, estimated delivery date, and any updates or changes to the delivery schedule.

If you have any questions or need further assistance with tracking your order, you can contact Pottery Barn’s customer service team. They will be happy to provide you with additional information and resolve any concerns you may have.

Tracking your order ensures that you stay informed about its progress and allows you to plan for the delivery accordingly. Whether you are eagerly anticipating the arrival of your new Pottery Barn purchase or simply want to stay updated, tracking your order is a convenient way to monitor the status of your shipment.

Customer Support

At Pottery Barn, we strive to provide excellent customer support to our valued customers. We understand that buying furniture and home decor can be a significant investment, and we want to ensure that you are completely satisfied with your purchase.

If you have any questions or concerns about your order, our customer support team is here to help. You can reach us through various channels:

  • Phone: You can call our toll-free number at 1-800-922-5507 to speak directly with a customer support representative. Our team is available Monday through Friday from 6:00 am to 8:00 pm PST, and on weekends from 7:00 am to 5:00 pm PST.
  • Email: You can send us an email at We strive to respond to all inquiries within 24 hours.
  • Live Chat: You can chat with a customer support representative in real-time by visiting our website and clicking on the “Live Chat” option. Our live chat support is available Monday through Friday from 6:00 am to 8:00 pm PST, and on weekends from 7:00 am to 5:00 pm PST.

When contacting our customer support team, please have your order number ready for faster assistance. Our representatives are trained to handle various inquiries, including product information, order status, returns, and exchanges.

If you have any issues with your order, such as damaged or defective items, our customer support team will work with you to resolve the problem promptly. We strive to provide hassle-free resolutions and ensure that you are satisfied with your Pottery Barn experience.

Additional Resources

In addition to our customer support team, we also provide various resources to assist you:

  • Frequently Asked Questions (FAQs): Our website has a comprehensive FAQ section that addresses common questions and concerns. You can find answers to topics such as shipping, returns, and payment methods, among others.
  • Product Guides: We provide detailed product guides on our website to help you make informed purchasing decisions. These guides include information about materials, dimensions, care instructions, and more.
  • Reviews: Our website features customer reviews for many of our products. Reading these reviews can provide valuable insights and help you make the right choice.

At Pottery Barn, we are committed to providing exceptional customer support throughout your shopping journey. We value your feedback and continuously strive to improve our services to meet your needs.

Additional services

Aside from their standard shipping service, Pottery Barn also offers a range of additional services to enhance your shopping experience:

  • In-Home Delivery: Pottery Barn offers in-home delivery for larger items such as furniture or heavy items. This service ensures that your purchase is delivered directly to your desired location within your home, saving you the hassle of carrying or assembling it yourself.
  • White Glove Service: Pottery Barn’s white glove service is available for an additional fee. With this service, the delivery team will carefully unpack and inspect your items, assemble any furniture, and remove all packaging materials from your home.
  • Gift Wrapping: If you are purchasing an item as a gift, Pottery Barn offers gift wrapping services. You can choose from a selection of wrapping papers and add a personalized message to your gift.
  • International Shipping: Pottery Barn also ships internationally to select countries. If you are located outside the United States, you can check if your country is eligible for international shipping during the checkout process.

These additional services provide convenience and personalization options for customers, ensuring that your Pottery Barn shopping experience meets your specific needs and preferences.


Does Pottery Barn charge before shipping?

Yes, Pottery Barn charges for your order before shipping it out. They will process the payment as soon as you place your order online or in-store.

When will Pottery Barn charge my credit card?

Pottery Barn will charge your credit card immediately after you place your order. This ensures that they can process and ship your order as quickly as possible.

Can I cancel my order before Pottery Barn charges my credit card?

No, unfortunately, once you place your order with Pottery Barn, they will charge your credit card immediately. This means that you cannot cancel your order before it is shipped out.

What payment methods does Pottery Barn accept?

Pottery Barn accepts various payment methods, including credit cards such as Visa, Mastercard, American Express, and Discover. They also accept Pottery Barn gift cards and reward certificates.

What happens if I return an item to Pottery Barn?

If you decide to return an item to Pottery Barn, they will issue a refund to your original form of payment. If you paid with a credit card, the refund will be credited back to that card. If you paid with a gift card or reward certificate, you will receive a new gift card or certificate with the refunded amount.

Is there a way to track my Pottery Barn order?

Yes, Pottery Barn provides order tracking for all purchases. Once your order is shipped, they will send you a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.


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